How can we help?
Search our knowledge base or get in touch with our support team.
Wallet Deposits
Learn how to fund your account and check deposit status.
Pricing & Tiers
Understand the differences between Guest, Member, and API pricing.
Frequently Asked Questions
How do I buy data?
Create a free account or proceed as a guest. Enter the destination phone number, select your network, and choose your preferred data bundle. If you have an active wallet balance, it will be deducted instantly.
Why is my deposit marked as 'Pending'?
Manual Mobile Money deposits require verification by our team to ensure the funds were successfully transferred. This process typically takes less than 10 minutes. If it takes longer, please contact support with your reference code.
What is the difference between Guest and Member pricing?
Guest purchases are charged at standard retail rates. Registered members get a significant discount (wholesale rates) because they utilize our internal wallet system, which drastically reduces our payment processing fees.
What networks do you support?
We currently support all major telecommunication networks in Ghana, including MTN, Telecel, and AT.
My data didn't arrive, what should I do?
Occasionally, telecom network congestion can cause delays. If your data doesn't arrive within 15 minutes of a successful payment, please contact our WhatsApp support immediately with your phone number and we will resolve it.
How do I fund my wallet?
Navigate to your dashboard and click 'Deposit Funds'. Enter the amount you wish to deposit, and the system will generate a secure reference code. Send the exact amount via Mobile Money to the displayed number using your reference code.
Still need help?
Our support team is available to assist you with any questions or technical issues you might be facing.